Online Returns Policy
We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help.
All goods purchased online at www.paradisbasics.com can be returned or exchanged within 5 days of purchase, provided that the items are un-opened and in their original packaging. When returning your goods, please enclose your original dispatch invoice/receipt, or add a cover note with your contact details and order number.
All returns are made at customers own cost and risk. PARADIS. will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as PARADIS. will not assume responsibility for items lost in transit. PARADIS. reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to PARADIS.
Terms & Conditions
Only items bought directly through PARADIS. (www.paradisbasics.com only) can be returned via PARADIS. If you have purchased goods via one of our partners, you must return your products to the original store of purchase. PARADIS. will not accept returns on behalf of other stores or retailers.
Any items which are received broken or faulty will be exchanged or refunded. Please contact our customer services team using the contact details below, and we will be happy to help. You are entitled to a refund within 15 days from purchase, after this period, a replacement will be offered instead.
For reasons of hygiene, any items which have been opened may not be returned, unless faulty.
Goods purchased as sale items or special purchase items may not be returned or exchanged, unless faulty.
Special Orders, Bespoke Orders or Customizations
Specially ordered items, Bespoke vouchers/products, or Customization vouchers/products may not be exchanged or refunded. For Bespoke and Customizations, we are happy to transfer the name on the voucher, but unfortunately they are non-refundable and may not be exchanged for store goods.
Thank you for shopping at PARADIS.